Order Info
Terms & Conditions
Delivery
Due to being in the final year of unveristy orders made from the 27th September 2011 until 30th June 2012 may take up to an extra 1 1/2 - 2 weeks. This means UK orders may take up to 6 weeks and international orders may take up to 7 weeks. However Violaceous Latex will aim to keep within normally delivery time scales.
All items are made to order so please allow up to 4 weeks for delivery within the UK and 5 weeks for international delivery. At peak times orders can take up to 6weeks. If you are wanting an order for a certain date please contact before ordering for current waiting times and if this is possible.
Payment
All prices are in UK Pounds Sterling (GBP). Payments are made online securely through Paypal.
Why paypal? "PayPal is a safer, faster, more secure way to pay online – your financial details are never shared. We remember everything for you, safeguarding your bank, credit or debit card details."
Other forms of payment are available on arrangement, also with the option of paying with installments, contact us if you would like to discuss these options.
Returns, Refunds, Cancelling an Order
Please contact us before a return is sent.
All items are made to measure, therefore exempt from distance selling regulations regarding cancellation. If you place an order then decide you want to cancel it you can do this within 72hours of placing the order. After this we are unable to accept cancellations as your order will have gone into production or latex will have been ordered.
Returns are accepted within 7days of receiving the order, this only applies to items made to standard sizes. Goods must be unworn. You then may exchange your order or receive a refund.
Orders for custom designs and made to measure items are non-returnable and non-refundable.
For international returns, all packages need to be marked as 'returned goods' to prevent custom charges. If a package is not marked as such then we may not accept the return or charge the customs and tax duty to you.
Returns address is
Violaceous Latex, The Civic (room 303), Hanson Street, Barnsley , S70 2HZ
Please contact us before returning any item.
Postage
Please pick the correct delivery. Only orders under £46 can be sent first class recorded or via standard airmail. If the wrong option is selected you will be invoice for the remaining amount.
Orders in the UK under £46 are send first class recorded. Orders over £46 are sent special delivery. The price for special delivery in the UK reflects the total order cost and weight. Packages are insured up to full order cost. Special Delivery starts from £5.50.
International orders within the EU that are under £50 are sent standard Airmail. Orders over £50 are sent Airsure and start from £8.50.
International orders to Australia that are over £50 will be sent via International Signed For and prices are from £12, otherwise it will be sent via standard airmail.
International orders to the rest of the world, under £50 will be sent standard airmail, otherwise will be send with Airsure, prices are from £10.
Please note that for customers outside of the UK, your country may impose custom charges, which we are not responsible for.
If the parcel is returned to Violaceous Latex because you are not in when it is delivered and you do not collect the parcel from your local post/sorting office, you will be charged to have the parcel resent.
Packaging
All items are lightly dusted and wrapped in tissue paper. Any metal parts like press studs, buckles and zippers are wrapped in foam. Items are then thoughfully wrapped and put in a clear zip lock bag.
Latex items are posted in a bubble foam mailing bag and only labeled with address and return address.
It is your responsibility to read all the order information before ordering. Violaceous Latex can not be held responsible if you have not read the terms.
